This is the refund policy for the premium guides sold on venturelegalhub.com. It is short, because the policy itself is simple: if a guide was not worth what you paid, you get your money back. The rest of this page explains the mechanics — how to ask, how fast it happens, what happens to the file you downloaded, and why we would rather you email us than call your bank. It applies to every premium guide purchase, and it is part of the terms of sale for each one.
What This Policy Covers
Our premium guides are digital downloads — PDF files priced between $29 and $49, delivered by email immediately after checkout. They are the only things we sell. The free guides that make up most of this site cost nothing, so there is nothing to refund; this policy exists for the paid downloads and only for them.
Digital goods are awkward territory for refunds. A physical book can be returned to a shelf; a PDF, once downloaded, cannot be returned in any meaningful sense. Some sellers respond to that fact by refusing refunds entirely. We respond to it by treating the trust problem honestly, which the sections below do in turn.
The Guarantee, in One Sentence
Here it is: if you are not satisfied with a premium guide, for any reason or for no reason, email us within thirty days of your purchase and we will refund the full purchase price, no questions asked.
Every word of that sentence is meant literally. "Any reason" includes "I already knew this material," "it was not what I expected," "I bought the wrong guide," and reasons you do not wish to share at all. "No questions asked" means we will not ask you to justify the request, fill out a survey, or speak to anyone. And "thirty days" is a floor, not a trap: if you write to us at day forty with a reasonable explanation, we will still make it right. A guarantee that exists to be lawyered is not a guarantee, and we are not interested in winning an argument about day thirty-one.
How to Request a Refund
Send an email to research@venturelegalhub.com with a subject line like "Refund request." In the body, include the email address you used at checkout — that is how we locate your order. If you have the order date or the order reference from your receipt, include it, because it speeds things up; if you do not, the checkout email address alone is enough in almost every case.
That is the entire process. There is no form, no portal, no account to log into, and no phone tree. One email, from or identifying the order address, is a complete and valid refund request. You do not need to return anything, because there is nothing to return — see the section on downloaded files below.
How Fast Refunds Are Processed
We confirm receipt of a refund request within two business days — usually much faster, because refund requests are triaged ahead of ordinary correspondence. Once confirmed, the refund is issued to the original payment method. The money typically reappears on your card statement within five to ten business days after we issue it; the wide range is not us, it is the card networks and your bank, and it is outside our control. What is inside our control — reading your email and issuing the refund — happens in days, not weeks.
If ten business days pass and the refund has not appeared, write back to the same thread. Occasionally a card has been replaced between purchase and refund, and the networks route those cases differently; we will trace it with you until the money lands somewhere you can reach.
What Happens to the Files You Downloaded
Here is the honest mechanics of refunding a download. When a refund is issued, your license to the guide ends, and we ask you to delete the PDF and any copies of it. We have no technical means to verify that you did — there is no revocation server, no expiring file, no DRM that phones home, because we find that machinery worse than the problem it solves. So we operate on the honor system: we take your word for it, the same way we took your word that the guide was not worth keeping.
We think this is the right trade. The alternative — wrapping every guide in access controls — punishes the honest majority to frustrate a dishonest few, and a site that teaches founders to read the fine print should not bury its own customers in it. If you keep the file after a refund, the practical consequence is that you have a PDF you did not pay for and we have a little less revenue for research. The legal consequence is that the license ended; the ethical one we leave to you.
A Word About Chargebacks
If you are owed a refund, please email us before filing a chargeback with your card issuer. This is not a defensive request — it is practical advice that benefits you. A chargeback takes weeks, sometimes months, to resolve, requires you to correspond with your bank, and routes the dispute through machinery built for fraud. Our email refund takes days and requires one message. The email is faster for you in every case we can think of.
That said: if you do file a chargeback for a purchase here, we will not fight it. We do not contest chargebacks from customers, because the thirty-day guarantee already promised you the money, and reneging on it through a dispute process would be the guarantee's opposite. But a chargeback also costs a small merchant a penalty fee on top of the refund itself, which is one reason we ask for the email first — the refund is the same to you either way, and cheaper for the research budget the other way.
Edge Cases, Answered in Advance
Duplicate purchases. If you bought the same guide twice — a checkout refresh, a forgotten earlier order — email us and we refund the duplicate in full, regardless of the thirty-day window. Duplicate charges are our problem to fix, not a policy question.
Typo in the checkout email. If the download link went to an address you cannot access, that is a delivery problem, not a refund case — write to us from any address, tell us what you can about the order (the date, the approximate amount, the mistyped address if you remember it), and we will locate the order and re-deliver to the correct address. If we cannot locate it to your satisfaction, we refund it.
The download link stopped working. Links are meant to remain active. If yours does not, that is our failure to fix — email us and we send a fresh link. A technical failure on delivery is never a reason you should need a refund, though the guarantee stands if you prefer one.
Price changes. If a guide's price drops after you bought it, you are not entitled to the difference as a matter of policy — but the thirty-day guarantee covers it as a matter of practice: within the window, email us and we will refund and let you repurchase, or simply refund the difference. We mention this so nobody feels the need to be clever about it.
The Line on Abuse
A no-questions policy invites an obvious question of its own: what stops someone from buying every guide, downloading them all, and refunding the lot? The honest answer is: almost nothing, and we knew that when we wrote the policy. In practice, abuse has a pattern — repeated purchases and refunds from the same address — and the remedy is equally unglamorous: if the same customer refunds repeatedly, we will say so plainly in our reply and decline further purchases from that address. That is the entire enforcement mechanism. It has never once been needed, and we mention it here so that the policy's generosity reads as a decision rather than an oversight.
What we will not do is quietly tighten the guarantee for everyone because a hypothetical few might exploit it. Policies written for the worst customer are how "no questions asked" becomes a fourteen-field form, and this page is a small stand against that trajectory.
Gifts, Transfers, and Team Copies
Guides are sold to the person or company whose email address is on the order. If you bought a guide for someone else — a co-founder, an employee — the license travels with the copy you gave them, and any refund request must come from, or identify, the original order email. If several people at your company need the guide, one purchase covers internal use by your founders and employees; there is no per-seat arithmetic and no audit clause lurking in the site terms. If a whole accelerator cohort needs it, that is a conversation — email us and we will work out something fair, because the alternative is forty-one founders sharing one PDF and we would rather price honestly than pretend not to notice.
What This Policy Does Not Cover
The free content on this site involves no payment, so there is nothing to refund and nothing to return. And this policy covers purchases made on venturelegalhub.com only; we are the sole seller of our guides, so if you obtained one anywhere else, the transaction was not with us and we cannot refund money we never received.
Why the Policy Is This Generous
Because the economics allow it and the trust requires it. A digital guide costs us nothing to deliver the second time, which means a refund costs us the revenue of one sale — not inventory, not shipping, not restocking. Meanwhile, you are being asked to pay for a document you cannot read before buying, from a small research company you may never have heard of. Somebody in that transaction has to go first on trust, and the seller is the right somebody. A founder deciding whether $39 is worth risking on our guide should feel that the risk is entirely ours, because it is.
Contact
Refund requests and questions about this policy: research@venturelegalhub.com, including the email address used at checkout. By mail: Venture Legal Hub LLC, 101 Hudson Street Suite 2100, Jersey City, NJ 07302. Company details are on the business information page, and the license terms for guides are in the site terms.